Vacancies
SENIOR CONSULTANT - CRM
PURPOSE OF POSITION
The purpose of this position is to profitably lead technology projects, to have hands-on involvement during implementations and to provide continuing support – with a specific focus on CRM. A secondary aspect is to undertake business development activity i.e. managing and farming opportunities with existing Customers and our business partners.
KEY ACCOUNTABILITIES
Customer/Project Leader
- To profitably lead Customer projects
- Follow standard project management disciplines on projects including risk management and change management.
- To identify new opportunities for work with existing Customers.
Implementation Consultant
- Detailed analysis and documentation of a Customer's technology requirements and business processes.
- Ability to research and understand software and hardware requirements of Customer systems for implementation purposes.
- Successfully implement and configure software applications
- Successfully coordinate the development and implementation of custom applications (including eCommerce & web solutions) with our internal development team
- Keeps abreast of trends/developments in your specialist area and effectively applies this knowledge.
- Provide end user training
- Provide support and training to Enabling consultants.
- Trouble-shooting skills and ability to remedy faults.
- Aims for the timely delivery of Customer work that exceeds the Customer's expectations
- Ensures the overall quality of work produced meets Enabling standards
Helpdesk/ Support
- Ability to solve Customer problems via telephone and, if required, on site.
- Technical support and troubleshooting
Administration
- Ensure Customer records are up-to-date (whether CRM, Customer file, notes, database updates or other medium as required).
- Disseminates skills, knowledge, best practices and industry market intelligence to actively increase the total body of knowledge of the firm.
- Other support duties as required.
- As part of this position you may be required to travel regularly to provide implementation and support services to Customers.
KEY RELATIONSHIPS
- Enabling Professional Services team
- Enabling Melbourne team
- Enabling – all regions
- Customers of Enabling
- External organisations such as software vendors, training providers, business partners and other relevant business associates.
KEY PERFORMANCE INDICATORS
To be agreed during goal setting
PERSON SPECIFICATION
Experience/Qualifications
- Certified Consultant qualification in area of expertise.
- Advanced working knowledge of the software in area of expertise as required.
- Advanced working knowledge of Microsoft Windows 9x/2000, NT and other operating systems.
- Good working knowledge of network protocols & hardware
- Good working knowledge of Microsoft Windows 9x/2000/XP/NT and other operating systems
- Good working knowledge of the Microsoft Office family of products and other packages as required
- Has a relevant degree or diploma in Information Technology, Accounting or relevant business qualification or practical industry experience.
- Exhibits the ability to provide appropriate advice that is technically sound and relevant.
- Demonstrates a high level of capability in field of expertise
Personal Attributes
- Excellent communication skills, both written and verbal
- Good problem solving/analytical skills and motivated to keep up-to-date
- Is self-motivated, shows initiative and has a friendly demeanour.
- Enjoys a team environment and able to work individually.
- Shows leadership abilities
- Good interpersonal skills
- Adaptable and flexible
- The ability to work well under pressure and perform to deadlines
- Exhibits the ability to provide appropriate advice that is technically sound and relevant
- Team player
- Professional attitude at all times
- Strong organisational skills, including the ability to manage conflicting priorities
- Self-confidence in dealing with Customers at all organisational levels
- Understanding the importance and rigid application of confidentiality
Core Competencies
Refer to the core competencies schedule for the performance standard required.
Forward your CV and contact details to Enabling
SENIOR CONSULTANT - ERP
• Sage ERP Accpac
• Sage ERP X3
• Microsoft NAV
• SAP B1
Purpose of Position
The purpose of this position is to contribute to technology projects and implementations. A major aspect of the role is to provide on-going technology support to customers.
Key Accountabilities
The key accountabilities and responsibilities of the role:
• Working as a team on project planning and implementation including design, architecture, configuration and integration;
• Conducting professional training classes and design workshops;
• Working closely with partner branches ensuring standard methodologies are constantly adhered to and enhanced;
• Contribute technical and functional expertise to pre-sales phases or projects.
Person Specification
Experience
Type of work experience necessary to fulfil the position requirements:
- Relevant Product certification;
- Consulting experience.
Experience/Qualifications:
- Experience in project control and Implementations of the relevant ERP solution;
- Proven Project Management experience – ideally having served as a Project Manager on at least one large scale implementation;
- Minimum 6 years' experience in the relevant ERP solution business application consulting role;
- Basic knowledge of application development, databases or infrastructure technologies;
- Ability to travel across the region is preferred.
Forward your CV and contact details to Enabling
SENIOR CONSULTANT / PROJECT MANAGER – CRM
• Microsoft Dynamics CRM
• Sage CRM
Are you an experienced CRM Consultant for either Microsoft Dynamics CRM or Sage CRM?
Enabling is a successful Business Application Solution Provider, with branches throughout Australia and New Zealand. To satisfy growing market demand, we require a number of experienced Consultants to join our team.
The Role:
You will act as a CRM Consultant/Project Management resource that provides expertise on CRM and Business Solutions to Customers
It is essential that you have a good understanding of business processes and have previous experience leading and delivering the relevant CRM Solution to customers.
The role involves:
- Working as a team on project planning and implementation including design, architecture, configuration and integration;
- Conducting professional training classes and design workshops;
- Working closely with partner branches ensuring standard methodologies are constantly adhered to and enhanced;
- Contribute technical and functional expertise to pre-sales phases or projects.
Skills and Experience:
- Experience in project control and Implementations of either Microsoft Dynamics CRM and/or Sage CRM;
- Proven Project Management experience – ideally having served as a Project Manager on at least one large scale CRM implementation;
- Minimum 6 years' experience in either Microsoft Dynamics CRM and/or Sage CRM business application consulting role;
- Basic knowledge of application development, databases or infrastructure technologies;
- Ability to travel across the region is preferred.
Forward your CV and contact details to Enabling
Join Us
Enabling is almost always looking for exciting people to join our team. If you want to make the move then be sure to talk to us first. If there are no appropriate vacancies listed, please forward your Curriculum Vitae for future consideration.
Forward your CV and contact details to Enabling
