Microsoft Dynamics CRM
Microsoft Dynamics CRM 4.0 is a fully integrated customer relationship management (CRM) system. Microsoft Dynamics CRM gives you the capability to easily create and maintain a clear view of customers from first contact through to purchase and post-sales. With tools to enhance your company's sales, marketing, and customer service processes - along with native Microsoft Office Outlook integration - Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution.

Microsoft Dynamics CRM helps you drive consistent and measurable improvement in everyday business processes.

Marketing:
A clearer view of customers and more informed marketing, investments segment customer lists into distinct benefit groups and then market to one or more of the identified segments using a workflow-driven model. With Microsoft Dynamics CRM, your marketing professionals can leverage tools for:

	customer segmentation
	campaign planning and execution
	data extraction and cleansing
	analytics and reporting
	marketing/sales collaboration tools
	information sharing portals

Sales:
Get more leads and close more business, access a complete view of customer data online or offline, and leverage tools that enable your sales professionals to get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, faster. Microsoft Dynamics CRM provides:

	lead and opportunity management
	account and contact management
	territory management
	forecasting and sales analytics
	offline and mobile device access
	quick access to products, pricing, and quotes

Customer Service:
Provide more value to customers Respond faster to customer service issues and empower your service organization to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability. Microsoft Dynamics CRM provides functionality for:

	account and contact management
	case and interaction management
	product and contract management
	knowledge-base management
	service scheduling
	workflow across teams and groups
	service reporting and analytics

Microsoft Dynamics CRM gives your employees direct access to customer information through Office Outlook, enabling access to the information they need whether in the office or on the road. Microsoft Dynamics CRM offers:

	Tight integration with the Microsoft Office system and Office Outlook, allowing employees to easily pull information from Microsoft Dynamics CRM into Office system applications such as Microsoft Office Excel spreadsheet software and Microsoft Office Word word processing software.
	Quick and easy access to your data through context-sensitive information for populating forms or taking next steps without changing screens.
	Customised workspaces that allow users to create, save, and reuse favorite views of customer data without the distraction of unneeded information.
	Service Calendar that allows service schedulers and dispatchers to schedule activities by resource, time, or service.
	Powerful reporting and analysis tools that make it easy to identify opportunities and problems at a glance.
	Great mobile support that helps enable field workers to get instant access to customer data from most popular portable devices including mobile phones with Web browsers, and laptops.

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